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gkline

I've been waiting to post this, giving the Riu Palace enough time to respond to my Travel Agent and my multiple emails. Apparently the Management could care less about their customers.

http://www.aruba-travelguide.com/trip-reports/2013/greg/

Valerie617 · Posted: Sun May 12, 2013 6:44 am Post subject:

Oh Greg - so sorry to hear about what happened to you. It's terrible that management showed such a lack of concern. I hope you are healing well.

Why did the doctor tell you not to go to the hospital?

gkline · Posted: Sun May 12, 2013 3:07 pm Post subject:

Thanks Valerie. The first two weeks were really bad. The Dr. was right about the length of time to heal. It took about 6 weeks before I started to feel better!

ruba4ever · New Member Joined: 29 Jul 2004 Posts: 7 Location: Pa

I'm sorry that this happened to you....and that the Riu management didn't do better by you. I do have a question though....why did that doctor from NY advise you not to go to the hospital? Just curious?
ruba

ArubaLisa · Posted: Mon May 13, 2013 8:16 am Post subject:

I too am very sorry to hear this. Good to hear that you are on the mend. Cool

Shame on Riu for how they treated you. The manager seated a few tables away and not inquiring about you really speaks volumes Evil or Very Mad

about how they care for their guests . Rolling Eyes

<<NOT>>
Hopefully tourists will read your story and take their money elsewhere.

~Amy~® · Posted: Mon May 13, 2013 10:27 am Post subject:

Wow...I am so sorry to hear about this (and about the way you were treated at the Riu.)

Hope you're feeling better now and on the road to recovery!

carolrd · Posted: Tue May 14, 2013 5:45 am Post subject:

So sorry to hear of this, the Riu should be ashamed of themselves. Perhaps they haven't heard about Karma. Have you posted your report on TripAdvisor?

Carol Cool

gkline · Posted: Thu May 16, 2013 9:18 am Post subject:

Thanks carolrd. I did post a review on TripAdvisor. It's a shame the way the management treated us. We loved the food there and would probably have returned on our next visit Crying or Very sad

!

Thanks also ruba4ever. The Dr from NY examined me while we were waiting for the ambulance to come (30 minutes later!). He felt there were no internal injuries and since we only had 24 hrs remaining, he felt that it would have wasted everyone's last day sitting in a Hospital. Plus he was concerned that they would make me pay up front before they would discharge me. Treatment for broken ribs these days is just to be careful! They don't wrap them anymore. He said that if I started bleeding in the urine or stools, then I should head for the Hospital.

johntheott · Posted: Thu May 16, 2013 1:15 pm Post subject:

Hope you feel better now! Broken ribs are no joke! Although they usually heal by themselves, it takes a long time and are extremely painful. I speak from experience, it was 6 months or more before I could put on a coat normally!

I think the doctor advised you wisely since you were going home the next day. If you went to the hospital, you probably would've missed your flight home with ensuing complications.

No excuse for the Rio, they treated you shabbily! Bringing action would probably be a lost cause, God knows where the venue would be, maybe in Aruba. Since it was their fault, you should, at least, get a free vacation out of it!!

Be patient, the pain will go away in time and you'll be back in Aruba befor you know it!!

ruba4ever · New Member Joined: 29 Jul 2004 Posts: 7 Location: Pa

gkline..thanks for answering my question.. Smile

I was thinking that the doc didn't think you would receive good care there. I do understand now that it was the timeline, and that did make perfect sense. And thank goodness you didn't have any bleeding that resulted in going to the hospital. I wasn't aware they didn't wrap ribs anymore either. Learn something new every single day Wink

Very glad that you are feeling better now. Continued healing...
ruba

By the way...where are you located? I'm in the Pittsburgh area too!!

Corrine · Posted: Sun May 19, 2013 11:39 am Post subject:

What a nightmare, Greg! Jeez, no one would ever expect a hut to fall on you while on vacation.
I am glad you are on the mend. Unfortunately, it doesn't sound like the RIU is going to contact you. I am also surprised at the condition of the room and hut, since this is a fairly new hotel.
Geek better!

Ricky & Lucy · Member Joined: 12 Dec 2007 Posts: 33

This was not an "accident".

This was an INCIDENT!

Urbanjb · Posted: Wed May 22, 2013 3:39 pm Post subject:

Corrine · Posted: Wed May 22, 2013 5:10 pm Post subject:

Oh shoot, I hope u know I meant "get" better,

gkline · Posted: Wed May 29, 2013 10:23 am Post subject: